Refund policy
We want you to love your Fiber Hustle product, but we get that sometimes it doesn’t work out. If you are not satisfied with your purchase, please return it to us by mail within 30 days for a refund in your original form of payment.
Eligible Return Items
|
Item Type |
Return Window |
|---|---|
|
Regular Price Items (in-stock yarn, fiber, accessories) |
30 Days |
|
Exchanges or Replacement for Defective Items |
30 Days |
|
Made-to-Order Items (t-shirts, apparel, handcrafted products) |
Defects Only - 30 Days |
|
Customized/Special Order Items |
Final Sale |
|
Clearance & Sale Items & Gift Cards |
Final Sale |
Important: Made-to-Order Items
Made-to-order items are created specifically for your order and are non-returnable and non-refundable except for:
- Product defects or manufacturing errors
- Incorrect item shipped
- Damaged item received
This includes:
- Custom printed apparel (t-shirts and apparel)
- Handcrafted made-to-order products (custom bags and other custom Fiber Hustle products)
Made-to-order items are NOT eligible for return if you:
- Ordered the wrong size, color, or configuration
- Changed your mind
- Prefer a different style or color combination
- Are dissatisfied with a custom color selection you chose during the ordering process
All made-to-order products are final sale unless defective.
Return Requirements
To be eligible for a return, your item must be in the same condition that you received it and must be unused and include all tags, parts and accessories.
To start a return, you must initiate a return request before sending any items back. This will help avoid issues concerning your return.
You can always contact us for any return questions at FHTeam@FiberHustle.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Original shipping costs will not be refunded unless the item is faulty. Buyers are responsible for return shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at FHTeam@FiberHustle.com.
Refused Deliveries on International Sales
If a shipment is refused for any reason on international sales, customer is responsible for all fees incurred by Fiber Hustle, including: Original shipping, Return Shipping, Payment Processing Fees, any additional import/export duties incurred to get the package back to the seller. These amounts will be deducted before refund is completed.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Defects & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective or if you receive the wrong item. We’re happy to evaluate the issue and aim to make it right.
For made-to-order items, you must report defects within 30 days of delivery and include photos clearly showing the issue.
Missing/Stolen or Damaged Packages
Fiber Hustle is not responsible for any lost, stolen, or damaged packages. We will do our best to help resolve the issue, however the responsibility in these circumstances ultimately falls on the shipping carrier, and we are unfortunately unable to replace lost or missing packages.
The respective shipping carrier, such as USPS, must be contacted for further resolution. If a package is missing but logged as delivered, or if your order has been shipped by us but has been lost or stolen while in transit to you, please contact the shipping carrier to file a claim.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including used products, custom products (such as special orders, personalized items, made-to-order apparel, and handcrafted made-to-order products). Unfortunately, we do not accept returns on clearance items or purchases of gift cards. Please get in touch if you have questions or concerns about your specific item.